We're often asked to work with other teams or individuals. Many of them will be outside our department or possibly even our organization. Without some way to influence them, it may be difficult or impossible to meet our deadlines and objectives.
For best results, you'll have to tailor your approach to meet your personality and skill set.
- Spend lots of time listening
- Ask lots of questions
- Make a human-to-human connection
- Let your own guard down
- Never miss a chance to say thank you
- Never miss a chance to give praise
- Never miss a chance to apologize
- Strive to give people what they want
- Let people save face
- Pick up the phone
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