I am more and more convinced that the unseen impact of logistics can make a tremendous difference in healthcare.
This article from Fast Company talks about the economics of "free" shipping. While organizations may not charge the customer for delivery, there is no such thing as free shipping. In fact, the rising costs of delivery are forcing many organizations to take a very hard look at their policies. I wouldn't be surprised if there are new incentives to pick items up in a store or otherwise offset the convenience of door-to-door delivery.
https://www.fastcompany.com/3061686/free-shipping-is-a-lie
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